Frequently Asked Questions
Where do I get StreamYard?
You can get StreamYard at streamyard.com.
Where do I get Ecamm Live?
You can get Ecamm Live at ecamm.com.
Where are my downloads?
If you don't see your downloads in your email, check your SPAM/TRASH folder. Ensure your payment is not on hold with PayPal. If the email is still missing, contact support.
I'm unable to download my files. What's wrong?
If you paid with PayPal, sometimes transactions take time to process. Check your PayPal account status. If your payment was processed but you still can't download, contact us for assistance.
What size are the templates?
All templates are 1920x1080 pixels (16:9 ratio), optimized for high-quality streaming. If you stream in 720p, the streaming service will usually resize them automatically.
What streaming platforms will these work on?
The templates are compatible with StreamYard, OBS, Ecamm Live, Evmux, Streamlabs, vMix, and Prism Studio.
Can I have a refund?
We offer refunds within 30 days of purchase. However, we ask that you stop using our templates after receiving a refund.
Can you help me customize my theme?
Yes! We offer customization services. Please contact us for details.
Can I use these templates in the free version of StreamYard?
No. Free users of StreamYard and other paid services cannot upload custom overlays. You need a paid subscription to use custom graphics.
Are you owned by StreamYard?
No. Streamer Templates is not affiliated with StreamYard. To contact StreamYard, visit: streamyard.com/contact.
Can I resell your templates?
No. Our templates cannot be resold or distributed in any form.