Help Center

There are a few things that can cause a delay. 

• If you don't see your downloads on the website or in your e-mail, check your SPAM/TRASH folder inside of your email. There's a good chance it's in there.

• Make sure your payment is not on hold with Paypal. 

• There's a glitch in the Matrix and your email wasn't sent. This is rare but it can happen. If the link is not in your e-mail SPAM folder and your payment is not on hold, let us know.
  

• If you paid with Paypal, they sometimes do not process transactions immediately. Please look at your Paypal account to see if this is the case. If so, you will need to wait until they have cleared the payment before you can download the templates. 

• If your payment did process, but you're still unable to download the templates, please contact us so we can help.
  

Click this link to get StreamYard.

• All of our templates are 1920x1080 pixels. This is a ratio of 16:9 and is the standard ratio for landscape (sideways) screens. If you stream in 720, StreamYard will automatically resize this to fit your resolution. 

These templates are built to work with StreamYard. 

The files are a mix of transparent .PNG images and backgrounds. This means some of the screens will work in OBS and other streaming software if you are using their Virtual Cam feature to broadcast to StreamYard. 

You sure can. We are happy to help if you need refund for any reason. 

However, we do ask that if you request a refund, you no longer use our templates. 

Please contact us if you have a problem with your files or would like to request a refund.

We have video tutorials that show you how to do that using a free online service. 

Click here to watch them. 

Unfortunately, no.  Our free templates do not include support. We focus all of our resources on helping those with premium or custom template packages. 

However, if you would like to upgrade from a free template to a premium template, we are happy to answer any questions you have that can help you choose the right theme for your show. 

No. Free users of StreamYard can not upload custom overlays and backgrounds. 

If you want to use our overlays and templates within StreamYard, click here to purchase a subscription.

No. You can not resell or give away our designs or templates in part or in full.